Warren Buffett is my mentor. He just doesn’t know it. It’s a great relationship. He doesn’t have to take my calls and I don’t have to listen to everything he… Read more »

Warren Buffett is my mentor. He just doesn’t know it. It’s a great relationship. He doesn’t have to take my calls and I don’t have to listen to everything he… Read more »
Companies today are increasingly customer-centric, which sounds like and is a good thing. But there’s more than one way to focus on the customer. Instead of trying to understand who… Read more »
In almost every company, there’s tension between Product and UX. The UX folks often feel undervalued while the Product folks feel like UX leaders aren’t realistic and connected to the… Read more »
No, I’m not talking about Donald Trump. Gillette just announced that they are dropping their prices 20% after losing significant market share. Their position has eroded from 70% of the… Read more »
In late September, I visited Consumer Reports’ Test Track to see firsthand how Tesla’s Autopilot technology performs. I wanted to know why Consumer Reports first granted to Tesla and then… Read more »