Invite Phyl to speak.
Phyl Terry has delivered more than 500 keynotes and featured talks, from the Harvard Business School Distinguished Speaker Series to private sessions at Apple, Google, and Microsoft. Named one of Fast Company’s “100 leaders shaping the 21st Century,” Phyl brings practical, story-driven talks to audiences of 20 to 20,000.
Just a few of the 500+ companies and conferences where Phyl has spoken
Phyl’s keynotes
Signature keynote
AI & the 20 Year Curve
How to survive and thrive in the age of AI.
Phyl helps companies and leaders in Silicon Valley and around the world think about how to survive and thrive in the age of AI. Through a series of case studies, they urge audiences to unplug from the AI fear machine and plug into what customers actually need and want.
Best for: Product leaders, CEOs, managers, and individual contributors at leadership offsites, CEO summits, large conferences, and private retreats.
Phyl helped us think about how to create great products in this new era.
Ron Pessner, Corporate Vice President
Microsoft
Phyl’s AI talk was terrific.
Karen Pascoe, SVP, Innovation
MasterCard
Careers & community
Never Search Alone
A better way to navigate careers, together.
Drawn from Phyl’s book and the global, volunteer-led program behind it, this talk shows people how to navigate career transitions through trust and community instead of going it alone.
Best for: Companies supporting employees through layoffs and transitions, alumni and ERG programs, and professional conferences.
Also a great fit for: Colleges and universities, student groups, and nonprofit and community programs.
50,000+
people helped find the right next role, from CEOs to early-career professionals
Customer experience
Customers Included
How to build products customers actually love.
Drawn from the book Phyl co-authored and two decades leading one of the first customer experience and product consultancies, this talk takes teams through two of the most important questions in business. Why do most companies still create products, services, and experiences that are mediocre at best? And how can teams navigate internal obstacles to build products customers love?
Best for: Product, marketing, data science, and executive teams, from internet startups to Fortune 500 companies.
Phyl’s message inspired the whole company to recommit to including the customer in everything we do.
Tom Clifton, Head of Product & Co-Founder,
Animoto
Phyl Terry’s energizing presentation challenged me and my team to look at our business with new eyes and seek better ways to involve customers and employees in all our decisions.
Sean Murphy, EVP, eCommerce,
CustomInk
Built for your room
Formats
Keynotes at conferences and company events
Fireside chats with senior leadership
Offsites and leadership retreats
In person or remote
Audiences
20 to 20,000 people
CEOs and boards to broad cross-sections of a company
Internet startups to Fortune 500 companies
Silicon Valley to San Antonio, Dubai, and London
What audiences say
I brought Phyl in to motivate and inspire my team at Apple. I highly recommend. Phyl exceeded expectations.
Pedraum Pardehpoosh
Director, App Store
Phyl Terry shared the message of Customers Included with our senior leadership team and gave us tangible ideas for how we could better connect our work to our audience. It was a terrific presentation.
Paula Kerger
CEO
Phyl will certainly inspire your audience, and that natural storytelling style makes the advice seem more obvious and self-discovered for the audience.
Charlie Herrin
SVP, Product Development and Design
A valuable investment of time for any audience interested in getting closer to their customers.
David Rabkin
SVP/GM, Consumer Lending
If you are looking for a speaker to motivate your team to focus on customers, I highly recommend Phyl.
Sara Ortloff Khoury
VP, User Experience & Research
Phyl’s talk at HotelTonight brought a lot of ideas and tangible lessons that have helped us improve our product for our users.
Sam MacDonnell
CTO
We actually shut down our entire operation during business hours to bring the whole company together to hear Phyl talk, a first for an outside speaker.
Matt Kull
Founder
I knew it was going to be a home run with the audience of hundreds of scientists and engineers, but to my pleasant surprise, it was a Grand Slam!
Joseph Lee
Sr. Director, Product Design & Experience
Phyl left a lasting impression across all functions in our company, from product development to content to sales, helping us all remember that we must keep the customer front and center in everything we do.
Dawn Whaley
President
Phyl’s keynote took our global leadership team back to basics: stay close to customers and employees. A must do for any organization passionate about their customers.
Bryan Sansbury
COO
I highly recommend companies invite Phyl Terry to speak. I’ve heard nothing but tremendously positive feedback from everyone.
Tracey Weber
COO
Phyl was an excellent speaker. I got fabulous feedback from our leadership team at Citi.
Dana Walter
SVP, User Experience
Phyl gave a great presentation to my team and really inspired and energized my top leaders.
Seth Radwell
President
Phyl delivers a simple, and simply powerful, message that every leader should hear.
Lisa Oswald
SVP, Customer Service
It was a delight and honor to have Phyl come speak.
Rose Hamilton
EVP, CMO & GM
The Dataminr team loved Phyl’s Customers Included talk.
Steven Schwartz
President
Watch Phyl speak
Highlights reel
TEDx talk
About Phyl
Phyl Terry is the founder and CEO of Collaborative Gain and the author of Never Search Alone. They’re best known for pioneering customer experience and product management, and for building a global, volunteer-led movement that helps people navigate their careers through trust and community.
Earlier, Phyl was CEO of one of the first CX and product consultancies, leading more than 400 engagements with companies like Apple, Microsoft, Facebook, and The New York Times. They started their career at the first company Amazon ever acquired. Phyl is also the author of Customers Included and a contributor to Harvard Business Review, and their forthcoming book on AI helps audiences plug into customers, community, and history rather than tech-driven fear and hype.
Let’s plan your event.
Every talk is shaped to your audience and goals. Schedule a call to talk through your event, timing, and pricing.