Last week at the Collaborative Gain Council meetings in New York, I interviewed Chad Dickerson (on the right with me before we go on stage), CEO of newly-public Etsy, and learned that his ‘secret to success’ seems to be the same as the Mexican filmmakers Inarritu, Del Toro, and Cuarón, two of whom recently won back-to-back… Read more »
Blog
Stop networking and listen
Last night at the Councils cocktail party in Chelsea – where, after a day of council meetings, we assembled several hundred members, alums, and friends at a beautiful rooftop garden – I asked everyone to stop networking and to listen to each other instead. I gave a short speech focused on that simple request. I… Read more »
A Canned Response to Customers?
Campbell’s, the iconic brand that Andy Warhol memorialized, recently reported that their quarterly sales fell to $2.23 billion, a 2 percent drop from the same quarter last year, and that earnings per share fell to 66 cents, down 11 percent [1]. Further, as my charts below show, Campbell’s has about the same level of annual… Read more »
Listen Up, Internet CEOs (and Google too)
I’m speaking this month at several private CEO summits in the Silicon Valley area as well as at companies like Google and Apple. As I prepare this round of Customers Included talks, I find myself thinking about the people I’ve talked to just in the last few weeks and how they’ve changed and emboldened me. I’m… Read more »
How one Boston taxi driver (pictured) changed my “Customers Included” talk
Yesterday, I had a great and humbling conversation with my taxi driver on my way to my last “Customers Included” book talk of the week in Boston – and it changed what I had to say when I got on stage. Stuart – my driver – was very friendly from the start. He texted me… Read more »