Third Graders on Product Development?

At 11:30am last Monday, I was nervously standing in front of one of the most intimidating audiences I’ve yet spoken to: 110 third graders assembled at Christie Elementary in Plano, Texas. I have keynoted large conferences, spoken at companies like Apple and Warby Parker, sat with senior executives from many other banks, retailers, and Silicon… Read more »

Win an Oscar or be CEO of Etsy?

Last week at the Collaborative Gain Council meetings in New York, I interviewed Chad Dickerson (on the right with me before we go on stage), CEO of newly-public Etsy, and learned that his ‘secret to success’ seems to be the same as the Mexican filmmakers Inarritu, Del Toro, and Cuarón, two of whom recently won back-to-back… Read more »

Stop networking and listen

Last night at the Councils cocktail party in Chelsea – where, after a day of council meetings,  we assembled several hundred members, alums, and friends at a beautiful rooftop garden – I asked everyone to stop networking and to listen to each other instead. I gave a short speech focused on that simple request. I… Read more »

A Canned Response to Customers?

Campbell’s, the iconic brand that Andy Warhol memorialized, recently reported that their quarterly sales fell to $2.23 billion, a 2 percent drop from the same quarter last year, and that earnings per share fell to 66 cents, down 11 percent [1]. Further, as my charts below show, Campbell’s has about the same level of annual… Read more »

Listen Up, Internet CEOs (and Google too)

I’m speaking this month at several private CEO summits in the Silicon Valley area as well as at companies like Google and Apple. As I prepare this round of Customers Included talks, I find myself thinking about the people I’ve talked to just in the last few weeks and how they’ve changed and emboldened me. I’m… Read more »