Yesterday, I had a great and humbling conversation with my taxi driver on my way to my last “Customers Included” book talk of the week in Boston – and it… Read more »
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Customers Included Award of the Blizzard
The “Customers Included” Award of the Blizzard goes to these two housekeepers who knocked on my Boston La Quinta Inn hotel door today (and all the other staff at hotels,… Read more »