Yesterday, I had a great and humbling conversation with my taxi driver on my way to my last “Customers Included” book talk of the week in Boston – and it changed what I had to say when I got on stage. Stuart – my driver – was very friendly from the start. He texted me… Read more »
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Customers Included Award of the Blizzard
The “Customers Included” Award of the Blizzard goes to these two housekeepers who knocked on my Boston La Quinta Inn hotel door today (and all the other staff at hotels, restaurants, hospitals). They *walked* through the blizzard more than 30 minutes in the snow to get to the hotel to clean guest rooms. I told… Read more »