Companies and conference organizers really enjoy having Phil speak.
—Scott Booker, President, Stella & Dot
"From my perspective, Phil has a compelling message about why it is important for companies to really listen to their customers. He weaves in very relevant case studies of companies that have failed for not listening to customers and companies that have greatly exceeded expectations by taking insights from customers and turning them into product ideas that drive growth. His approach to developing innovative ideas within companies is spot on."
—Sara Ortloff Khoury, Vice President User Experience & Research, Walmart eCommerce
"If you are looking for a speaker to motivate your team to focus on customers, I highly recommend Phil—we loved his talk."
—Lisa Oswald, Senior Vice President, Customer Service, Travelzoo Inc.
"Phil delivers a simple, and simply powerful message, that every leader should hear. And he delivers it with the right mix of high-energy and humor that keeps his audience engaged and entertained."
—Rose Hamilton, EVP, CMO & GM, Pet360
"Phil's session inspired us and helped us on a number of important topics related to our customer and our agile product development process. It was a delight and honor to have Phil come speak."
—Dana Walter, SVP, User Experience, Citi
"Phil was an excellent speaker—I got fabulous feedback when he spoke to our leadership team at Citi."
—Charlie Herrin, Chief Customer Officer, Comcast
"Phil will inspire your audience.”
—Sean Murphy, EVP eCommerce, CustomInk
"Phil Terry’s energizing presentation challenged me and my team to look at our business with new eyes and seek better ways to involve customers and employees in all our decisions. Any company looking for a great, inspiring speaker should invite Phil."
—Seth Radwell, President, Guthy-Renker
"Phil gave a great presentation to my team. He really inspired and energized my top leaders. I highly recommend that companies hire Phil to speak—he’s one of the best business speakers out there."
—Tracey Weber, COO, Gilt Groupe
"I highly recommend companies invite Phil Terry to speak—he is a really engaging speaker. I thought he did a great job and I’ve heard nothing but tremendously positive feedback from everyone else."
—Howard Kaufman, SVP of Sales and Marketing, Prime-Line Products
"Phil’s message is the essence of understanding the core of what the customer experience is all about. He is dynamic and has a personable presentation style that is relatable, concise while being inspirational. His experiences and references strikes many chords and you are drawn into a trance that explodes your mind."
—Matt Kull, Founder, RevZilla
"We really enjoyed having Phil here at RevZilla. We actually shut down our entire operation during business hours to bring the whole company together to hear him talk—a first for an outside speaker. We thoroughly enjoyed the presentation and have received great feedback from our staff. I would highly recommend Phil to other high-growth startup companies."
—Dawn Whaley, President, Sharecare
"If I know someone looking to inspire a group, talk to a company on the important role the customer needs to play or just to spark better thinking, I would suggest Phil as relevant, funny, interesting and informative. He left a lasting impression across all functions in our company – from product development to content to sales – helping us all remember that we must keep the customer front and center in everything we do."
—Joseph Lee, Sr., Director Product Design & Experience, LSG Division Central R&D, Thermo Fisher Scientific
"Phil Terry gave a talk to our Science and Technology Symposium. I knew it was going to be a home run with the audience of hundreds of scientists and engineers, but to my pleasant surprise, it was a Grand Slam! He inspired and motivated a group of highly technical folks to see and think in new ways about product innovation and customer experience."
—Bryan Sansbury, COO, Aon Hewitt
"Phil’s keynote took our global leadership team back to basics—stay close to customers and employees. Phil’s upbeat style and real-world examples contained valuable lessons that have improved the way our team interacts with and focuses on our customers. A must do for any organization passionate about their customers."
—Charlie Herrin, SVP, Product Development and Design, Comcast Cable
"Beyond engaging and entertaining, Phil has a wealth of experience to draw upon. He will certainly inspire your audience, and his natural story-telling style makes his advice seem more obvious and self-discovered for the audience."
—David Rabkin, SVP/GM, Consumer Lending, American Express
"Phil brings an infectious energy to his presentations. Laced with memorable case studies, a Customers Included session is a valuable investment of time for any audience interested in getting closer to their customers."
—Steven Schwartz, President, Dataminr
“The Dataminr team loved Phil’s Customers Included talk - he had a big impact on this fast-moving high-growth company.”
—Sam MacDonnell, CTO, HotelTonight
"Phil's talk at HotelTonight brought a lot of ideas and tangible lessons that have helped us improve our product for our users."
—Tom Clifton, Head of Product & Co-Founder, Animoto
"Phil's message resonated powerfully not just with our product teams but with every department - marketing, design, HR, even finance - and inspired the whole company to recommit to including the customer in everything we do. I highly recommend Phil!"
—Paula Kerger, CEO, PBS
"Phil Terry shared his message of “Customers Included” with our senior leadership team and gave us tangible ideas how we could better connect our work to our audience. It was a terrific presentation which has helped inform our strategic planning."
Schedule a 15 minute conversation to see if bringing Phil in to speak could help you and your company include the customer.